A parent can take any unresolved complaint against schools or local authorities to the Local Government Ombudsman (LGO).

The LGO is charged with the responsibility to ensure that people have somewhere independent to take their complaints. The LGO has a procedure that must be followed. It is important that any complainant has regard to the time limit which is 12 months from the date of any decision of any relevant authority.

This is why Attwaters Jameson Hill’s Education Law solicitors are here.

We pledge to provide every client with outstanding personal service and communication, unrivalled industry knowledge and a proven track record of successfully representing clients regarding complaints to the Local Government Ombudsman.

How do we achieve this?

The LGO will only consider complaints from individuals that have pursued and completed the internal procedures at the school or with the local authority concerned. The LGO website (www.lgo.org.uk/schools) contains all the relevant information that you will need to know if you are thinking of pursuing a complaint to the LGO.

If the LGO makes an error in law when reaching a decision, you may have the right to challenge the decision by way of Judicial Review proceedings.

Obtaining clear, high quality legal advice as soon as possible will ensure the correct issues can be identified and appropriate representations made.

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